Call Center Customer Service Representative

Job description


SS Industries, a successful and fast-growing company in Collegeville, PA, is the premier manufacturer of the largest selection of straight and spiral stairs in the world. Visit us at SS.Industries to learn more!

We are seeking candidates who want to be part of a TEAM environment, are willing to learn & grow, be a part of a fast-paced & rapidly growing company offering a secure future, growth opportunities and on-the-job training & development.

Hours: vary, with occasional weekends

This is NOT a remote role

Call Center Representative POSITION SUMMARY

Reporting to the Customer Care Manager, the Call Center Customer Representative acts as the point of contact before the sale is made and after. They will address customer questions regarding installation, shipment, and delivery, as well as handle issues and complaints.

Call Center Customer Service Representative ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Provide prompt and accurate responses to calls and emails.
  2. Being the voice of the company.
  3. Create cases and maintain detailed notes in Salesforce CRM.
  4. Have a professional demeanor in all written and verbal correspondence and have a positive and engaging attitude.
  5. Identify customers needs, clarify information, research every issue and provide solutions and / or alternatives.
  6. Troubleshoot and solve problems independently.
  7. Provide timely feedback to the company regarding service failures or customer concerns.
  8. Must have a high attention to detail and accuracy, excellent attendance records, and the ability to think in a very fast paced environment.
  9. Partner with the sales team to meet and exceed customer’s service expectations.
  10. Call Center Experience is preferred but not required.

Requirements

Call Center Customer Service Representative Required Qualifications:

  • High school diploma or equivalent.
  • Basic computer knowledge & skills, including Microsoft Windows, Outlook, Word & Excel.
  • At least two years’ experience in a phone customer service role with direct dealings in solving problems for customers.
  • Experience working with CRM systems.
  • A professional demeanor in all written and verbal correspondence and have a positive and engaging attitude.
  • A high attention to detail and accuracy and the ability to think in a very fast paced environment.

Competitive compensation

EEO Statement

SSI is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. [Employer] is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.