Call Center Representative

Job description

SS Industries, a successful and fast-growing company in Collegeville, PA, is the premier manufacturer of the largest selection of straight and spiral stairs in the world. Since 1947, we have provided over 50,000 homeowners, contractors, and architects across continental North America with premium products and best-in-class services. SS Industries in-house engineering team and friendly, SMA certified sales agents collaborate to bring customers both in-stock and custom product lines through the most consultative sales experience in the industry. Visit us at SS.Industries to learn more!

We are seeking candidates who want to be part of a TEAM environment, are willing to learn & grow, be a part of a fast paced & rapidly growing company offering a secure future, growth opportunities and on-the-job training & development.

We have an immediate opening in our Lead Qualification Department, reporting to the Lead Qualification Manager. Responsibilities include inbound call handling, outbound calling to our existing database of interested leads, providing accurate information and detailed notes in SalesForce CRM, following script and questionnaire regarding interest and quality of experience, and providing administrative duties as directed.


Qualified candidates should possess the following:

  • Basic computer knowledge & skills, including Microsoft Windows, Word & Excel.
  • Candidates should also have a professional demeanor in all written and verbal correspondence and have a positive and engaging attitude.
  • We are looking for candidates that have a high attention to detail and accuracy, excellent attendance records, and the ability to think in a very fast paced environment.
  • Ability to assess customer needs and respond accordingly.
  • Ability to adapt to a changing environment.
  • Must have excellent interpersonal skills and a professional demeanor.
  • Call Center Experience is preferred but not required.

Competitive compensation

EEO Statement

SSI is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. [Employer] is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.'