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Call Center Customer Service Representative - Entry Level

  • Collegeville, Pennsylvania, United States
$18 per hourCustomer Service

Job description

Step Up Your Career with SS Industries!

As the premier manufacturer of the largest selection of straight and spiral stairs in the world, SS Industries is always seeking talented candidates to elevate us further as an industry leader. If you want to be part of a team environment, are willing to learn & grow, and want be a part of a fast paced & rapidly growing company offering a secure future, then we want to hear from you!

There at Every Step

SS Industries emphasizes meaningful career development and growth through challenging employees with projects and supporting them with training. We offer an ever-growing array of competitive benefits, including:

  • Competitive Pay Structure
  • Company Paid Long Term Disability and Life Insurance
  • Company-Sponsored Insurance: Medical, Dental, Vision
  • Paid Time Off and 9 Paid Holidays
  • 401(K) Match

Position Overview: 
Reporting to the Customer Care Manager, the Call Center Customer Representative acts as the point of contact before the sale is made and after. They will address customer questions regarding installation, shipment, and delivery, as well as handle issues and complaints. Ability to consistently make 200-300 outbound dials, while managing inbound calls as priority and able to self-monitor daily progress and ask for assistance when needed.

Job requirements

Required Skills and Experience

  • Must have a high attention to detail and accuracy.
  • Excellent attendance record
  • Ability to think and work in a very fast paced environment.
  • Provide prompt and accurate responses to calls and emails.
  • Being the voice of the company.
  • Create cases and maintain detailed notes in Salesforce CRM.
  • Identify customer’s needs, clarify information, research every issue and provide solutions and / or alternatives.
  • Troubleshoot and solve problems independently.
  • Provide timely feedback to the company regarding service failures or customer concerns.
  • Partner with the sales team to meet and exceed customer service expectations.
  • Call Center Experience is preferred but not required.
  • Basic computer knowledge & skills, including Microsoft Windows, Word & Excel.
  • Candidates should also have a professional demeanor in all written and verbal correspondence and have a positive and engaging attitude.
  • Ability to assess customer needs and respond accordingly.
  • Ability to adapt to a changing environment.
  • Must have excellent interpersonal skills and a professional demeanor.